How to Report a Claim

Types of situations to report to us:

  • lawsuits
  • any verbal or written demand for compensation
  • a patient complaint regarding quality of care that may result in a claim
  • request for a meeting with an attorney for any reason (we’ll help determine if you need legal council)
  • request for medical records if related to an unexpected outcome that involves significant additional treatment, impairment, or death to a patient

To report a claim and/or incident to WCC, do one of the following:

  • By Telephone:

Call: (800) 772-1201 or your claims specialist directly (a written notification can follow).

Our office hours are 8 a.m. to 5 p.m. PDT. For after-hour emergencies call (866) 641-1335

  • By Mail:

Washington Casualty Company
6520-226th Place S.E., Suite 200
Issaquah, WA 98027-8969

  • By Fax:

(425) 526-2294

Once you have notified us of the claim and/or incident, secure all medical records in a locked cabinet including those related to the patient including, billing statements, x-rays, lab results, specimens you have or any other items that are related to the patient.

Do NOT add/delete or change anything in the record for any reason – this could give the false impression that you are attempting to alter records.

Staff from WCC will contact you and advise if there are other materials needed and, if necessary, set up a meeting to discuss the event with you.